Privacy Policy

The Isolette operates this store and website, including all related information, content, features, tools, products and services, to provide you, the customer, with a curated shopping experience (the “Services”). Our store is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase using the Services or otherwise communicate with us. Suppose there is a conflict between our Terms of Service and this Privacy Policy. In that case, this Privacy Policy will control with respect to the collection, processing, and disclosure of your personal information.

By using and accessing the Services, you acknowledge that you have read this Privacy Policy and understand how we handle your personal information as described below.

1. Personal Information We Collect

When we use the term “personal information,” we mean information that identifies, relates to, describes, or could reasonably be linked to you. This does not include de-identified or aggregated information.

We may collect or process the following categories of personal information, depending on how you interact with the Services and subject to applicable law:

  • Contact details: name, billing address, shipping address, phone number, email address.
  • Financial information: credit/debit card numbers, bank details, transaction details, form of payment, confirmations.
  • Account information: username, password, security questions, preferences, settings.
  • Transaction history: items viewed, cart contents, wishlist, purchases, returns, cancellations.
  • Communications: any information you provide when contacting us (e.g. support requests).
  • Device information: browser, device type, operating system, IP address, unique identifiers.
  • Usage information: interactions with the Services, navigation patterns, dates and times of activity.

2. Sources of Personal Information

We collect personal information from the following sources:

  • Directly from you: when you create an account, place an order, communicate with us, or provide details in forms.
  • Automatically: when you use the Services, via cookies, pixels, log files, or similar technologies.
  • Service providers: when third parties (such as payment processors or logistics partners) collect or process information on our behalf.
  • Business partners/third parties: for example, advertising or analytics providers.

3. How We Use Your Personal Information

We may use your personal information for the following purposes:

1. Provide, tailor, and improve the Services

    • Process orders, payments, returns, and exchanges.
    • Create and manage accounts.
    • Arrange shipping and logistics.
    • Store preferences and improve site functionality.
    • Recommend products and create a personalised experience.

2. Marketing and advertising

    • Send promotional communications by email, SMS, or mail (if permitted).
    • Display relevant online ads, including retargeting campaigns.
    • Provide recommendations based on past interactions with the Services.

3. Security and fraud prevention

    • Authenticate accounts.
    • Detect, investigate, and prevent fraudulent or malicious activity.
    • Protect the safety of our customers and the integrity of our Services.

4. Customer support

    • Respond to inquiries.
    • Resolve disputes and handle complaints.
    • Provide ongoing assistance and maintain our relationship with you.

5. Legal compliance

    • Comply with applicable laws and regulations.
    • Respond to lawful requests from authorities.
    • Enforce our Terms of Service or investigate potential violations.

4. How We Disclose Personal Information

We may disclose your personal information in the following circumstances:

  • With service providers: Shopify (our platform), payment processors, IT providers, logistics and shipping companies, data analytics providers, and customer support services.
  • With business and marketing partners: for advertising and promotions (subject to your preferences and rights).
  • At your direction: when you request integrations (e.g. social media logins, third-party shipping).
  • Within our group: with affiliates or entities under common ownership.
  • In business transactions: such as a merger, acquisition, or sale of assets.
  • For legal reasons: to comply with laws, respond to subpoenas, or protect our rights, safety, and property.

5. Relationship with Shopify

Our Services are hosted and powered by Shopify. When you use the Services, your personal information will also be collected and processed by Shopify. Shopify may use aggregated information from across merchants (including us) to improve its platform.

To learn more, see the Shopify Privacy Policy. Depending on where you reside, you may exercise your rights regarding data processed by Shopify directly via the Shopify Privacy Portal.

6. Third-Party Websites & Links

The Services may contain links to third-party sites. We are not responsible for the privacy or security practices of these sites. Please review their privacy policies before submitting personal information.

7. Children’s Data

The Services are not intended for children under the age of majority in your jurisdiction (minimum 16 in the EU/EEA). We do not knowingly collect information from minors. If you believe your child has provided personal information, please contact us to request deletion.

8. Security & Retention

We use appropriate technical and organisational measures to protect your personal information. However, no system is entirely secure, and we cannot guarantee absolute protection.

We retain personal information for as long as necessary to:

  • Provide the Services.
  • Maintain your account.
  • Comply with legal obligations.
  • Resolve disputes.
  • Enforce our agreements.

9. Your Rights

Depending on where you live, you may have the following rights:

  • Access / Right to Know: request a copy of the personal information we hold about you.
  • Delete: request deletion of personal information, subject to legal exceptions.
  • Correct: request correction of inaccurate or incomplete data.
  • Portability: request transfer of your data to another provider.
  • Opt-out of sale/sharing: if applicable under laws like the CCPA/CPRA.
  • Restrict or object to processing: including withdrawal of consent where processing is based on consent.
  • Marketing preferences: opt out of promotional emails by using the unsubscribe link (non-promotional communications may still be sent).

If you are an EU/EEA or UK resident, you may also:

  • Object to processing based on legitimate interests.
  • Withdraw consent at any time.

We may need to verify your identity before fulfilling requests. You may also appoint an authorised agent (with written proof).

We will not discriminate against you for exercising your rights.

10. International Transfers

Your personal information may be transferred, stored, and processed outside your country of residence, including in Canada and the United States.

When we transfer personal data from the EEA or UK, we rely on recognised safeguards such as the European Commission’s Standard Contractual Clauses or equivalent UK mechanisms, unless the destination country has been deemed adequate by regulators.

11. Complaints

If you have concerns about how we process your data, please get in touch with us at hello@theisolette.com.

If unresolved, you may lodge a complaint with your local Data Protection Authority.

12. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Updates will be posted on this page with a revised “Last updated” date.

13. Contact

For questions about this Privacy Policy or to exercise your rights, contact us at:

The Isolette
Rua da Escola 141
4765-171 Vila Nova de Famalicão
Braga, Portugal
Email: hello@theisolette.com

For the purposes of data protection law, The Isolette is the data controller of your personal information.

Last updated: October 17, 2025