Returns & Exchanges
We want you to love your order. If for any reason you are not completely satisfied, you may return your item(s) for a refund, store credit, or exchange. Please read the details below to ensure your return is processed smoothly.
Returns
- Returns must be initiated within 14 days of receiving your order.
- Items must be unused, unworn, and in original condition, with all tags and packaging intact.
- Sale items are final sale and cannot be returned.
How to Return
- Email us at hello@theisolette.com to notify us of your return or exchange.
- Securely pack the item(s) in the original packaging.
- Ship your return to:
Maria Leonor Martins
Rua da Escola 141
4765-171 Vila Nova de Famalicão
Portugal
Customers are responsible for return shipping costs. We recommend using a trackable service for your protection.
Refunds & Exchanges
- Once your return is received and inspected, we will notify you by email.
- Refunds are processed within 5 business days of receipt. Depending on your bank or card issuer, it may take 1–2 billing cycles for the transaction to appear on your statement.
- Exchanges: please indicate the item/size you’d like in your return email. Replacement items are shipped free of charge and usually processed within 5 business days.
International Orders (outside the EU/CEE)
- Original shipping costs are non-refundable unless the item is faulty or incorrect.
- Any import duties or customs fees already incurred will be deducted from your refund.
Exceptions
We cannot accept returns or exchanges on:
- Custom or made-to-order items
- Pre-sale items
- Sale items (final sale)
For defective or damaged products, please get in touch with us immediately at hello@theisolette.com to arrange a replacement or refund.
Questions?
We’re here to help. Contact us at hello@theisolette.com with any questions about returns, exchanges, or product issues.
Last updated: October 2025
